Terms And Conditions

Updated: 1st of October 2018

Terms And Conditions

What these terms cover

These Terms of Service, together with our Privacy Policy, set out the terms under which our printing and print management services are provided by us through our “Printt” app and the related website printtapp.com (together referred to in the terms as “the App”), and our printers located at a range of venues in the United Kingdom. They also govern our provision of the Printt Delivery service, through which you can order prints through the App to be delivered to your address by Royal Mail. Our single-copy printing and print management services, and Printt Delivery service, are referred to in these Terms of Service as “Services”.

Why you should read them

Please read these terms carefully before you register for use of the Printt app. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or need anything explained, please contact us to discuss. They also contain restrictions on the material you can print – please review Section 2 below carefully and make sure you do not use the services to print anything you are not permitted to print. YOU MUST NOT USE PRINTT TO INFRINGE ANY COPYRIGHT IN ANY MATERIAL. IF YOU ARE NOT THE OWNER OF THE RIGHTS IN WHAT YOU ARE PRINTING, MAKE SURE YOU HAVE THE PERMISSION OF THE OWNER BEFORE YOU PRINT.

Who we are

We are AIWIP Ltd, a company registered in England and Wales. Our company registration number is 08908865. Our registered office and main trading address is 1 St Katherine’s Way, London, E1W 1UN. Our registered VAT number is 193354982.

How to contact us.

You can contact us by writing to us at hello@printtapp.com

How we may contact you.

If we have to contact you we will do so by means of the App, telephone or by writing to you at the email address you provide to us when you register.

1        Access to and Use of the App

1.1       Access to the App is free of charge, except for two cases. First, printing of pages not containing ads served by us are chargeable on a ‘pay as you go’ basis in accordance with our print tariff in effect when you place an order for printing. We call these ad-free pages “paid prints”. Our current paid print tariff is available in the App. When you use the Services to print pages with ads served by us, those pages are printed free of charge. We call these pages “ad funded prints”.

1.2       You will always have the option to select paid prints or ad funded prints, except in circumstances where we do not have any suitable ads to serve to you, in which case you will be offered only the paid print option.

1.3       When you register for the Services, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify us of any unauthorised use of Your user ID and password, and (b) ensure that you exit from the App at the end of each use of the Services.

1.4       At some point, we may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if you want to keep using the App.

1.5       We will occasionally use your user name email to update you about services and updates about use of the App. We will not share your membership email with a third party for direct sales purposes.

2        Unauthorised or unlawful use of the Services

2.1       It is your responsibility to ensure you do not copy more than you are legally entitled to.

2.2       You must not attempt to print by means of the Services any materials that you are not authorised to. For example, you must not print any material if doing so would infringe the copyright of the owner of that material.

2.3       You must not attempt to print by means of the Services any materials which are unlawful. For example, any obscene material or any material which is defamatory of any person or which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

2.4       The Services are restricted to printing a maximum of 10 copies of any material for reference or internal business purposes. Use of the Services for making and distributing copies for commercial purposes is prohibited.

2.5       You agree to reimburse any loss, costs, expenses or damage we (or our subcontrators, agents or officers) may suffer due to any claim arising from an allegation that materials you ask us to print are not in accordance with the requirements of this Section 2. That includes any sums we have to pay to any holder of copyright in any material you print by means of the Services, and any related legal expenses and court costs.

3        Restrictions on use of the Services

3.1       If you are a private individual, you may only use the Services if you are at least 18 years of age.

3.2       Our Services are available to customers located in the UK only. We do not currently accept orders for Services from customers located outside of the UK.

4        Printing Services, Pricing and Availability

4.1       We cannot guarantee that the Services will be available at all times. Availability indications for individual printer sites are provided on the App, however, such indications may not take into account orders that have been placed by other customers during your use of the App. You will need to make sure you are within 5 metres of one of our printers before you can make prints.

4.2       We do not guarantee any particular number, density or availability for use of our printers. For an indication of the printers currently enabled for the Services, please check the map on the App.

4.3       If a printer you wish to use in connection with the Services is not available, or is not functioning correctly, please consult the App for alternative printer locations. You will not be charged for any pages which are not in fact printed due to a malfunction with the printer, or insufficient paper or ink in the printer.

4.4       All prices on the App include VAT.

5        Orders for Paid Services – Paid Print and Printt Delivery

5.1       The App will guide you through the ordering process so that you can make a request for paid prints and Printt Delivery. Before submitting your Order to us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.

5.2       No part of the App constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding contract between us and you for provision of paid prints, depending on what you have ordered (“the Contract”).

5.3       If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

6        Payment

6.1       Payment for the Services will be made in advance. Price and payment details will be confirmed in the order confirmation we send you. Your chosen payment method will be charged as indicated.

6.2       We use Stripe, Apple and Google to process payments for the Services. We do not retain complete payment card information on our servers. See our Privacy Policy for more details on our use of Stripe.

6.3       We include in our fees for paid prints a payment processing fee. This is included in the ‘breakdown’ of the fee we make available to you once you select a paid print. We do not charge any additional fees for any of the payment methods listed in sub-Section 6.2.

7        Provision of the Services

7.1       As required by law, we will provide the Services with reasonable skill and care, and in accordance with any information provided by us about the Services and about us.

7.2       In certain circumstances, for example where we encounter a technical problem, we may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action we will do all we reasonably can to inform you in advance by means of the App or by email before suspending or interrupting the Services.

7.3       If you do not pay us for the Services as required by Section 6, we may suspend the Services until you have paid any and all outstanding sums due. If this happens, we will inform you by email or the App.

8        Printt Delivery

8.1       This section of these terms is specific to Printt Delivery. Prints ordered through our Printt Delivery service are printed by our printing service providers on our behalf and delivered to you using Royal Mail. Delivery charges published on the App are for delivery of prints to a single address in the mainland of the United Kingdom excluding the Scottish Highlands and islands.

8.2       We will begin providing the Printt Delivery service to you on the date we accept your order, and the estimated delivery date for your prints will be as told to you during the order process.

8.3       If you are a consumer, information on your right to cancel an order for Printt Delivery services is set out in section 10 below.

8.4       If you are not a consumer, all orders are final and you will not be entitled to any refund if you cancel an order.

8.5       Printt Delivery’s ad funded free printing option is intended only for students at UK universities. We therefore require that you are verified as a UK university student. You are not entitled to use the ad funded free printing option if you are not a current student at a UK university.

8.6       If you use the ad funded free printing option, no charge is made for your printing, but you will still be charged delivery charges for delivery by Royal Mail. These charges will be specified to you during the order process.

8.7       If for any reason Royal Mail does not deliver the prints you have ordered, please notify us and we will arrange for prompt re-printing and dispatch of your order.

8.8       FAQs regarding our Printt Delivery Service are available in our App.

9        Promotions and rewards

9.1       We offer third party brands the facility to use the App to carry out sales or marketing promotions to our users. Apple are not the promoter of these promotions. The promoter is the third party brand. The brand will be identified either in the promotion page on the App or in terms and conditions linked to from that page.

9.2       Where the App contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

9.3       We have no control over the contents of those sites or resources.

9.4       We occasionally offer rewards to users who have introduced the most friends to Printt, or printed the most pages in a particular period. We will notify you by means of the App or email of any such rewards on offer. These are not prize draws or prize competitions. They are rewards for use of the App.

10     Your Legal Right to Cancel (Cooling Off Period)

10.1    If you are a consumer, you have a legal right to a “cooling off” period within which you can cancel your Order for Printt Delivery for any reason. This period begins once your Order is accepted and we have sent you an Order Confirmation, i.e. when the Contract between you and us is formed. The period ends at the end of 14 calendar days after that date.

10.2    If you notify us that you wish to cancel an order for Printt Delivery during the cooling-off period, the extent to which you are entitled to a refund of your charges depends on when you cancel. By placing an order for paid prints using Printt Delivery, you acknowledge that you are requesting us to provide the printing and delivery services immediately, during your 14 day cooling-off period.

10.3    Your order for Printt Delivery is a request for us to commence providing you with the Print Delivery service immediately. In these circumstances, if you cancel your order, consumer laws permit us to deduct from your refund an amount reflecting the extent to which the order has been carried out and any one-off costs we have incurred, in comparison with the full completion of your order. We will therefore refund you as follows:

10.3.1   If you cancel your Printt Delivery order before your prints have been produced, we will reimburse you 100% of the charges.

10.3.2   If you cancel after your print order has been produced but before it has been dispatched for delivery, you will be reimbursed the Royal Mail delivery cost. We will withhold from your refund the printing element of the charges, as notified to you during the order process.

10.3.3   If you cancel after your print order has been dispatched for delivery, you will be responsible for the printing fee and the Royal Mail delivery cost – we will unfortunately not be able to make any refund at all in these circumstances.

10.4    Please email us at hello@printtapp.com or use the link in-app if you wish to cancel your Order for Printt Delivery.

10.5    For paid prints not ordered through Printt Delivery, your Order is an express request to supply those Services immediately and you acknowledge in placing the Order that this means you will lose the statutory right to cancel any Order for paid prints during the 14 day ‘cooling off’ period. To be clear, your other statutory rights are unaffected.

10.6    Refunds due under this Section 10 will be issued to you no later than 14 calendar days after the day on which we inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Services.

10.7    Your statutory rights as a consumer are unaffected by this section 10.

11     Our Rights to Cancel

11.1    We may cancel the Services after we have begun providing them due to an event outside of our control that continues for more than 28 days, or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that we have already provided up until the point at which we inform you that we are cancelling the Services. Such sums will be deducted from any refund due to you.

11.2    Once we have begun providing the Services, we may cancel the Contract at any time and will give you at least 7 days’ notice of such cancellation. You will only be required to pay for Services that you have received. Such sums will be deducted from any refund due to you or, if no refund is due, we will invoice you for the relevant sums.

11.3    Refunds due under this Section 11 will be issued to you no later than 14 calendar days after the day on which we inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Services.

11.4    We may cancel immediately by giving you written notice in the following circumstances:

11.4.1   You use the Services for any purpose prohibited by Section 2 (for example, for purposes which infringe the rights of others or are unlawful);

11.4.2   You fail to make a payment by the due date as set out in Section 6; or

11.4.3   You breach these terms in a material way and fail to remedy the breach within 7 days of us asking you to do so in writing.


12.1    We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

12.2    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services; and for defective products under the Consumer Protection Act 1987.

12.3    When we are liable for damage caused by the App being defective. If a defect in the App damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

12.4    We are not liable for business losses. If you are a consumer, we only supply the Services for to you for domestic and private use. If you use the Services for any commercial, business or re-sale purpose our liability to you will be limited as set out in Section 13.


13.1    Nothing in these terms shall limit or exclude our liability for:

13.1.1   death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

13.1.2   fraud or fraudulent misrepresentation;

13.1.3   for defective products under the Consumer Protection Act 1987; or

13.1.4   any matter in respect of which it would be unlawful for us to exclude or restrict liability.

13.2    Except to the extent expressly stated in Section 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

13.3    Subject to Section 13.1:

13.3.1   we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

13.3.2   our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £100 and the total sums paid by you for Services in the previous 90 days.


14.1    Nobody else has any rights under these terms. Any Contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.2    If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.3    Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

14.4    Which laws apply to these terms and where you may bring legal proceedings if you are a consumer? These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be accessed at: http://ec.europa.eu/odr.

14.5    Which laws apply to this contract and where you may bring legal proceedings if you are a business? If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.